Before you book please discuss your choice of accommodation & transport with our reservation staff, to make sure it will be suitable for you and the people you will be traveling with. The person who signs the booking form or complete the booking online or by telephone is the lead name. He or She must be 18 years of age or over at the time of booking. If you are under 18 at the time of booking and wish to travel without adult accompanying you, we will only allow you to travel by providing written authority from your parents or legal guardian (telephone and online booking cannot be made if you are under 18)
The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. He or She also agrees to provide accurate and full information to the reminder of traveling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions, and all other information in the relevant brochure and on our website.
A deposit (non-refundable) at the time of booking followed by the remaining balance due on the booking. You will be advised of the current deposit payable at the time of booking. Balance Payments for the Tour is due on seven days before your travel date. If the payment is not received by the due date we may treat the booking as cancelled.
We reserve the right to amend the prices published in this brochure and on the website and to adjust our charges based on various factors including currency fluctuations, fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or visa amounts and / or for any reason before the date of departure. All such increases in price must be paid for in full before your departure.
When You Book Your Holiday:
Once you have booked we will issue a confirmation invoice setting out the Holiday details and price. A contract will exist when we issue the confirmation invoice. Please check the details on your invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservation staff immediately. On the invoice pay particular attention to the due date of your final payments. We may cancel your holiday if you do not make the final payments on time.
Changes You Make Before Travel:
If you want to change your Holiday arrangements in any way, we will try to help you, although we cannot guarantee that we will always be able to do this, as changes are subjected to availability at the time.
Where we can make the changes we will charge for any additional services, facilities, or other items changed, at the price which applies on the day, the changes is made.
The Company selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing the overall traveling time on the coach for the following day, the hotels may be chosen away from the city Centre.
Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / nonsmoking room / rooms on the same floor etc. and are subject to availability.
If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable.
In case you book on a single occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. You shall also be liable to pay the single room supplement if earlier having booked on a shared room basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the tour for any reason or since you and / or your room partner are no longer willing to share a room.
Note that the single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to single room basis including the following:
Intended room partner was arranged by you.
Intended room partner was arranged by us for you.
No room partner was found available for you.
A double room has either a single queen-size bed or two separate beds. If the Client requests for a room with queen-size bed or twin bed, the same would be provided subject to availability
We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room.
Check in and Check out times may vary from city to city. Usually, the check-in time is 2:00 p.m. and check-out by 11:00 a.m. However, in case the room is required on immediate occupancy / late check out, kindly inform our sales executive to assist on the same at an additional cost.
Adjoining rooms / interconnecting rooms / non-smoking rooms / rooms on the same floor etc., are subject to availability.
Coach and Seating
We generally engage air-conditioned / no air- conditioned luxury coaches / cars, but we are not responsible if the air-conditioning equipment malfunctions for any reason. Normally, the air conditioning will not function during hill drives for coaches and cars.
On group tours, you are not allotted seat numbers as a seat rotation system is followed. You must follow the instructions of the Tour Manager in this regard.
The coach / car drivers are bound by restrictions concerning maximum driving hours per day and per week and the itineraries are planned with regard to the same. It is therefore essential that the itineraries, schedules and timings are strictly adhered to by you so as to ensure that all the services can be duly provided. If you or any of your co-passengers miss any service due to unpunctuality, we shall not be liable to refund any amount. Further, we shall not be liable to refund any amount or pay any compensation for any change in itinerary or for missing any service due to the unpunctuality or actions of your passengers.
Please take care not to leave behind any property in the coach / car while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.
Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches / cars. Please keep the coach / cars clean to avoid discomfort to yourself and other tour participants.
Cancellation by You:
The lead name on the booking must give notice to cancel the Holiday in writing or mail at our office and we shall refund the tour cost after deduction cancellation charges as under.
In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or any one traveling with you;
- From the booking date till 9 days prior to the arrival date, 30 % of the package cost is chargeable.
- From 5 days to 9 days prior to the arrival date, 50 % of the package cost is chargeable.
- From 3 days to 5 days prior to arrival date, 75 % of the package cost is chargeable.
- For cancellations made within 3 days prior to the arrival date, 100% of the package cost is chargeable.
Changes Made By Us before Travel:
We reserve the rights to do any change in your Holiday programme due to unexpected conditions. If you do not want to accept a significant change, which we will tell you about before you depart, we will (if we are able to do so) offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different Holiday offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Holiday and receive a full refund of deposits, which you have paid to us, except for any amendment charges of Rs.1475.00. Per person
Circumstances beyond Our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your Holiday after booking, or we, cannot supply your Holiday, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.
- The vehicle which will be with you entire tour will bit be at your disposal.
- Transfers by Shikara from Shikara Ghat to Houseboat and back are complimentary. In rear case [during season time] you have to wait for maximum 5-10 minutes for Shikar to pick you up from Shikara Ghat to Houseboat.
- Please make it sure that any commitment made by our tour consultant or any person from Aala Group is only valid if you get it written via the company email from the said person, the commitment which is not in written will be terms as null and void.
- To reach Gulmarg during heavy snow fall you have to hire snow jeeps at Tangmarg [before 13kms from Gulmarg at your own cost [ Rs.700 approx. for round trip]
- At resorts like Gulmarg, Pahalgam & Sonmarg there are places like ARU Valley, Chandanwari, Betab Valley Thajwas Glacier, Gulmarg Locals, Pahalgam locals, &Sonmarg Locals you need to hire local transport of your own which cost approx. Rs.1000 approx. to & fro per destination. (Local Transport includes Cabs, Gondola Ride, Pony Rides, & Cart Rides)
- Any cost arrising due to natural disasters like landslides, road blocks have to pay client directly at the spot.
- We are not responsible for some aspects like Shopping/Power Cut in Houseboats & Hotels, Pony/Horse rides in Gulmarg/Pahalgam/Sonamarg.
- The Chopper Tickets for Mata Vaishno Devi Darshan/Amarnath Ji Yatra and Train Tickets are subjected to availability. No claims shall be made if we were unable to confirm your Chopper Tickets for Mata Vaishno Devi Darshan/Amarnath Ji Yatra and Train Tickets.
We want all our customers to have an enjoyable, carefree Holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your Holiday and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday but may have additional terms of carriage imposed upon you.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.
If your behavior or the behavior of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.
You Are Responsible For Your Documents and Possessions
You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively 'baggage') at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise.
If you forget to carry or if you lose essential travel documents such as permits, passport, ID, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible.
In view of what is stated above, please carefully note that:
- We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise;
- We shall not be responsible for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you;
- Some coverage in respect of baggage loss or damage may be provided by insurance.
- It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately).
If You Have A Complaint:
We aim to provide the best Holiday possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your Holiday Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, if you do not have the services of a Representative, you must contact us at +91-9205028000 straight away. No complaints or refund for the same be entertained after the Holiday programs.
Law and Jurisdiction
This contract will be governed by Indian law. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Srinagar (J&K) only.